Terms and Conditions (C)

Order Confirmation

‘Cash on Delivery‘ orders are  first confirmed via phone before dispatch. If the customer’s phone number or email address is unreachable and no confirmation is received within 4 days, the order will be cancelled and the products restocked.

Shipping

Delivery times and charges information is mentioned at the following page:- Shipping info

Returns (Within Pakistan)

NOTE: The Below mentioned terms apply to orders within Pakistan Only.  Scroll below for international orders policies or please visit the page :- International orders

Claims for returns must be made within 48 hours of product receipt. Returns must meet our below mentioned ‘product condition’ criteria as well.

Defective Products Returns

  • The product is defective or stained.
  • Wrong product delivered.
  • We will ship the alternate product to you without any extra product or shipping cost. In case, alternate product is not available, we will refund you the order cost and also pay for the cost of shipping the product back to us.
  • Minor difference in sizes of various products might be there, since these are handcrafted products and do not go through a standardized production line. Such differences will not be considered as valid reason for return.
  •  Due to differences in screen settings across devices as well as photographic lighting sources, actual colors of the product might not be exactly (slightly vary) compared to how they are visible on your screen. Such differences will not be considered as a ‘Defect’.
  • Any detail specifically mentioned in disclaimers section in the Product Description page, will not be considered as valid reason for return.
  • There are no returns for change of mind, however an exchange is possible.

Return Product condition criteria

  • The product(s) must be unused, unworn and unwashed.
  • The product(s) must be in the original packaging that we sent it you in.

Procedure for Returns

  • Contact us via WhatsApp to detail the reason for requesting a refund and send us photos of the defect.
  •  Upon confirmation of acceptance, place it in the original packaging and courier it to the address provided to you by our staff. Please note that as mentioned above, you will have to bear the return shipping costs. Courier companies’ express centers charges(Updated April 2k19) are as follows :-
          • M&P. Rs. 200 per kg.
          • TCS Second day express- Rs. 240 per kg.
          • Leopard Overnight- Rs. 280 per kg.
  • Upon receipt of product back at our warehouse and due inspection and approval, payment will be transferred online to your bank account.

Exchange (Within Pakistan)

NOTE: The Below mentioned terms apply to orders within Pakistan Only. For international orders policies, please visit the page :- International orders

Claims for exchange must be made within 24 hours of product receipt. Reason for exchange can simply be that you did not like the product or had a change of mind and would like to swap it with other items in our inventory. Exchange must meet our below mentioned criteria :-

Exchange Product condition criteria

  • The product(s) must be unused, unworn and unwashed.
  • The product(s) must be in the original packaging that we sent you.

Additional Terms and Conditions

  • You will get store credit for the price of the product and not the shipping cost.
  • In case free shipping was offered, original shipping charges will be deducted from the store credit amount.
  • You will also have to bear the cost of return shipping to our warehouse and charges for re-shipping exchange product.

Procedure for Exchange requests

  • Contact us via Whatsapp and detail the reason for requesting an exchange.
  •  Upon confirmation of acceptance, place it in the original packaging and courier it to the address provided to you by our staff. Please note that as mentioned above, you will have to bear the return shipping costs. Courier companies’ express center charges(Updated April 2k19) are as follows.  :-
          • M&P. Rs. 200 per kg.
          • TCS Second day express- Rs. 240 per kg.
          • Leopard Overnight- Rs. 280 per kg
  •  Upon receipt of product back at our warehouse and due inspection, you will be able to choose other products.

For any more questions or concerns, please contact us via our telephone number mentioned at the bottom of this page.

Consumer dispute

We make an utmost effort in compensating our customers. We will be there to answer your queries after the product has been dispatched and we gladly take returns(within the time frame mentioned in our T&Cs).

However in case a dispute cannot be resolved, arbitration can only be launched within the jurisdiction of Karachi, Pakistan where the order(acceptance of offer) was received.

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Customs Duty- International

Though there is usually no customs duty for small packages, however we still clarify to our international customers that in case, any duty is applied by customs in their country, it will be payable by them. For UAE and Canada, duty is applied to all packages, payable at customer’s end.

Remote Area Surcharge- International

For international orders- towns and cities that are classified as remote areas by DHL and other shipping companies, a remote area surcharge will be applicable. The shipping charges displayed on checkout are for regular delivery areas and do not include remote areas surcharges. In case, such an order is received in our system, we ask the customer for payment of the additional amount of the surcharge. In case, customer does not agree to pay that, order payment received via card will be refunded.

If your shipping address is of a far away locality from main regional centers, please contact us prior to placing the order. We can check in the system and guide if it is classified as ‘Remote area’ and we can give you an estimate of applicable shipping charges.

Returns & Refunds- International

We take the utmost care in rechecking quality of products being delivered to international customers. In case of defective or wrong products delivered, we will issue a refund for the price of the defective product. The originally shipped product will Not have to be shipped back to us. And if any additional shipping charges were charged for weight of that item, that will be refunded too. i.e. if weight of that item caused additional kg charges to be applied in the order. Once we have refunded, you will get an intimation from the card processing company that the refund process has been initiated. It can take 1 to 5 weeks for the refund to show in your account. That is the time frame mentioned by card processing company.

Claims for defective items must be made within 48 hours of receiving the package. Compensations are possible in the following scenarios only and must meet our below mentioned terms.

Acceptable Reasons for Refund

  • The product is defective.
  • Wrong product delivered.

Reasons not Acceptable

  • Due to differences in screen settings across devices as well as photographic lighting sources, actual colors of the product might not be exactly (slightly vary) compared to how they are visible on your screen. Such differences will not be considered as valid reason for return/refund.
  • Minor difference in sizes of various products might be there, since these are handcrafted products and do not go through a standardized production line. Such differences will not be considered as valid reason for return.
  • There are no refunds for change of mind.
  • Washable stains. Please note that these items are made in small workshops in villages and other small towns, with items often lying around on ground and gather dust and other minor stains. We take care of ensuring that no major stains exist on the products, specially so with international orders. However in case of minor stains(washable ones), there will be no refund.
  • Each product description has disclaimers mentioned. Kindly read those while ordering the product. Any reason that falls within the product specific description, will also not be considered for compensation.

Refund Amount

  • In case the reason falls under above mentioned ‘Acceptable reasons for return’, we will issue a refund for the price of the faulty product. And if any additional shipping charges were charged for weight of that item, that will be refunded too. i.e. if weight of that item caused additional kg charges to be applied in the order.

Procedure for Claims

  • Contact us via Whatsapp to detail the reason for requesting a refund.
  • Send us photos of the defect via whatsapp. +92-312-2607150

Exchange

There is no Exchange Policy for International Orders.

For any more questions or concerns, please contact us via our whatsapp number mentioned at the bottom of this page.

Privacy Policy

By  using the website and placing order, you agree to our privacy policy detailed at :- Privacy Policy