Returns and Exchange

Order Confirmation

‘Cash on Delivery‘ orders are  first confirmed via phone before dispatch. If the customer’s phone number or email address is unreachable and no confirmation is received within 4 days, the order will be cancelled and the products restocked.

Returns (Within Pakistan)

NOTE: The Below mentioned terms apply to orders within Pakistan Only. For international orders policies, please visit the page :- International orders

Claims for returns must be made within 48 hours of product receipt. Returns must meet our below mentioned ‘product condition’ criteria as well.

Defective Products Returns

  • The product is defective or stained.
  • Wrong product delivered.
  • We will ship the alternate product to you without any extra product or shipping cost. In case, alternate product is not available, we will refund you the order cost and also pay for the cost of shipping the product back to us.
  • Minor difference in sizes of various products might be there, since these are handcrafted products and do not go through a standardized production line. Such differences will not be considered as valid reason for return.
  •  Due to differences in screen settings across devices as well as photographic lighting sources, actual colors of the product might not be exactly (slightly vary) compared to how they are visible on your screen. Such differences will not be considered as a ‘Defect’.
  • Any detail specifically mentioned in disclaimers section in the Product Description page, will not be considered as valid reason for return.
  • There are no returns for change of mind, however an exchange is possible.

Return Product condition criteria

  • The product(s) must be unused, unworn and unwashed.
  • The product(s) must be in the original packaging that we sent it you in.

Procedure for Returns

  • Contact us via WhatsApp to detail the reason for requesting a refund and send us photos of the defect.
  •  Upon confirmation of acceptance, place it in the original packaging and courier it to the address provided to you by our staff. Please note that as mentioned above, you will have to bear the return shipping costs. Courier companies’ express centers charges(Updated April 2k19) are as follows :-
          • M&P. Rs. 200 per kg.
          • TCS Second day express- Rs. 240 per kg.
          • Leopard Overnight- Rs. 280 per kg.
  • Upon receipt of product back at our warehouse and due inspection and approval, payment will be transferred online to your bank account.

Exchange (Within Pakistan)

NOTE: The Below mentioned terms apply to orders within Pakistan Only. For international orders policies, please visit the page :- International orders

Claims for exchange must be made within 48 hours of product receipt. Reason for exchange can simply be that you did not like the product or had a change of mind and would like to swap it with other items in our inventory. Exchange must meet our below mentioned criteria :-

Exchange Product condition criteria

  • The product(s) must be unused, unworn and unwashed.
  • The product(s) must be in the original packaging that we sent you.

Additional Terms and Conditions

  • You will get store credit for the price of the product and not the shipping cost.
  • In case free shipping was offered, original shipping charges will be deducted from the store credit amount.
  • You will also have to bear the cost of return shipping to our warehouse and charges for re-shipping exchange product.

Procedure for Exchange requests

  • Contact us via Whatsapp and detail the reason for requesting an exchange.
  •  Upon confirmation of acceptance, place it in the original packaging and courier it to the address provided to you by our staff. Please note that as mentioned above, you will have to bear the return shipping costs. Courier companies’ express center charges(Updated April 2k19) are as follows.  :-
          • M&P. Rs. 200 per kg.
          • TCS Second day express- Rs. 240 per kg.
          • Leopard Overnight- Rs. 280 per kg
  •  Upon receipt of product back at our warehouse and due inspection, you will be able to choose other products.

For any more questions or concerns, please contact us via our telephone number mentioned at the bottom of this page.